Returns & Exchanges
At Store DJ, we want to ensure you have the perfect gear for your setup, which is why we offer a 14-day return period for most equipment in original, resaleable condition. If your purchase isn't hitting the right note, our streamlined process makes exchanges and refunds simple and transparent.
Initiate Your Request
Log in to your account and navigate to the order history section to select the items you wish to return and submit a formal request.
Pack with Care
Ensure the product is in its original packaging with all manuals, cables, and accessories included, then secure it in a sturdy shipping carton.
Ship to Service Centre
Affix the provided return authorization label to your package and drop it off at any authorized courier location for tracked delivery to our warehouse.
Inspection and Refund
Once our technicians verify the item's condition and serial numbers, your refund or store credit will be processed within 3-5 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing