Frequently Asked Questions
Your guide to professional audio and DJ gear shopping.
Does Store DJ offer free shipping on large equipment?
Yes, we offer free standard shipping on most orders over $150 within the continental United States. Heavy items like speaker stacks or flight cases may incur a specialized freight surcharge.
What is your return policy for open-box electronics?
We offer a 30-day satisfaction guarantee. If you are not happy with your purchase, you can return it in its original packaging. Please note that software, headphones, and stylus needles cannot be returned once opened due to hygiene and licensing restrictions.
Do all products come with a manufacturer warranty?
Absolutely. Every piece of gear sold at Store DJ is sourced from authorized distributors and includes a full manufacturer's warranty. We also offer extended protection plans for added peace of mind.
Can I get help setting up my new controller or interface?
Our technical support team is available via phone or live chat Monday through Friday to assist with driver installations, MIDI mapping, and basic hardware configuration.
What payment methods do you accept?
We accept all major credit cards, PayPal, and flexible financing options through Affirm or Klarna, allowing you to upgrade your studio now and pay over time.
How can I track my order once it has shipped?
Once your order leaves our warehouse, you will receive an automated email containing a tracking number and a link to the carrier's website to monitor your delivery status in real-time.